Blogs

Connected Business streamlines your business processes even more by offering a free iOS app called Connected Warehouse. It is a free tool that is completely integrated with the Connected Business interface. You can use Connected Warehouse for a wide range of warehousing tasks, including the pickin [..]

You can improve your customer support by adopting time-saving omnichannel approaches such as direct refunds. POS can process returns for items throughout your sales channel. You can easily reintroduce returned items using Connected Business, while keeping your records as seamless as possible. Wat [..]

For journal entries that affect Suppliers, Customers, Inventory, or Bank Account records, it is important to prevent manual journal entries and rely on Connected Business's to synchronize your financials. If you allow CB to create the automated journal entries for you, your General Ledger will ref [..]

  This video tutorial gives a step-by-step demonstration of how to use Credit Memos using Connected Business and apply them to different scenarios. For a more in-depth discussion of this feature, don't forget to consult our earlier blog post, How to Apply and Create Credit Memos. [..]

Provide round-the-clock customer support for your business by using Connected Business's fully integrated Live Support Chat feature. This is part of the CRM module that is especially designed to deliver top-notch assistance across all selling channels. To apply real-time chat support functionalit [..]

Make browsing more convenient for your shoppers by enabling image view on your search pages. Adding images to your search page will improve customer experience and effectively display your inventory to customers. The default setting for Connected Business eCommerce is to display text-only search [..]

Aside from intuitive user experience and an extensive product line, online shoppers are looking top-notch customer support. Automated or delayed support runs the risk of frustrating customers, which is why it is important for online companies to "be human" and initiate problem solving procedures i [..]

Integrate Google's demographic tools with your online store by enabling Google Analytics in Connected Business eCommerce. This gives you the opportunity to better enhance your marketing campaigns and gain valuable insight on how to improve your site's content, design, and user experience. Before [..]

Priority orders are a great feature for shoppers who want to expedite their orders during especially busy seasons, such as the holidays. By setting up priority orders, your business can deliver more options to your customers and put you at the forefront of your industry when it comes to quick [..]