Aside from intuitive user experience and an extensive product line, online shoppers are looking top-notch customer support. Automated or delayed support runs the risk of frustrating customers, which is why it is important for online companies to "be human" and initiate problem solving procedures in real-time.

Connected Business helps companies apply a human touch through the Live Support Chat feature. This step-by-step tutorial shows a scenario for accepting a live support request using the live support client.

To properly use live support chat, you need to install the Live Support Chat client, which has been provided in the Connected Business installation folder. Read our documentation on Live Support Installation and Setup to learn how to properly install this feature.

Request for a free product tour from Connected Business to find out of how apply Live Support Chat and more to your business today.