We are very excited to share with you a very helpful feature, Voiding a Posted Sales Invoice is now supported in Connected Business. Let's say you had posted an invoice into the general ledger but you want to void it. No worries, with Connected Business you can now have the option to void a posted sales invoice.

With this feature, you will be able to:

• Track list of customers with the most number of invoice cancellation
• Easily reverse the accounts posted on the general ledger

Let us first define the following terms to familiarize the process of voiding a posted sales invoice:

• Direct Sales Invoice – is a new sales invoice created directly from the Invoice > New Invoice button of the Customer module.
• Converted Sales Invoice – is a sales invoice created from converting a new or existing sales order to a sales invoice.
• Direct Payment – or payment created made within the sales order/sales invoice.

There are 5 cases with which you may be able to void a posted sales invoice:2013-01-21 22:42

1. Partially or Fully Paid Direct Sales Invoice

• The system automatically creates a credit memo; allocates the credit memo against the posted Sales Invoice.
• Payments such as Cash, Check or Credit Card can be applied to other invoice or can be refunded.

2. Partially or Fully Paid Converted Sales Invoice

• The system automatically creates a credit memo; allocates the credit memo against the posted Sales Invoice.
• However, the sales order’s status is open and ready for conversion to Sales Invoice.
• Payments such as Cash and Check are automatically reserved back to the Sales Order, while payments made with Credit Card will be refunded. (This creates new credit card authorization record for the sales order).

3. Direct Sales Invoice with Allocated Payments(Full or Partial)

• The system automatically creates a credit memo; allocates the credit memo against the posted Sales Invoice.
• If payments are made outside the Sales invoice form e.g. Receipt form, payment will be deallocated from the Sales Invoice.
• However, payments are re-applied to unpaid sales invoices.

4. Unpaid Direct Sales Invoice

• The system automatically creates a credit memo; allocates the credit memo against the posted Sales Invoice.

5. Unpaid Converted Sales Invoice

• The system automatically creates a credit memo; allocates the credit memo against the posted Sales Invoice.
• However, the sales order’s status is open and ready to be converted to a new sales invoice.

Now, here is how you can void a posted direct sales invoice.

1. Go to Customer Module.
   
   
2. Click on Invoice > Find Invoice > Invoice History tab.
   
   
3. Select a posted invoice. (Take note of the posted column on the Invoice History tab).
   
   
4. Click on the Void button within the Sales Invoice form.
   
   

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5. A prompt will be displayed to confirm if you would like to continue voiding the form. Click Yes.

You can create a new sales order and convert it to a sales invoice, by referring to the Online Documentation.

You can review the voided sales invoice on the Voided Invoices tab (from clicking the Find Invoice).

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You cannot void a sales invoice when it has already been converted to a Credit Memo or RMA.

As a summary, here is a representation of how voiding a posted sales invoice works in the Connected Business system:

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For more information on voiding posted invoices, refer to the Maintain Sales Invoice dcoumentation.

Want to learn more about Connected Business as a product? You might want to visit our Online Documentation and Online Training.

Want to catch up with the latest events of Connected Business? Visit the Webinar to know more.