What You Might Not Know About CB: Live Chat Support Setup

By Kristel Autencio
18 March 2017

Provide round-the-clock customer support for your business by using Connected Business's fully integrated Live Support Chat feature. This is part of the CRM module that is especially designed to deliver top-notch assistance across all selling channels.

To apply real-time chat support functionality, you need to install and set up a live support client. The installer for this program is already included in your Connected Business installation folder, which can be found under the CBELiveChat subfolder folder.

Watch this tutorial video on how to properly set up Live Support and correctly display it on your website.

Don't forget to watch the next video in the series, where we show simulate the start of a Live Support session and show you how to operate the client.